Technical Solutions Specialist for Harvey Nash @ Google Ireland
Click to edit position descriptionTechnical Solutions for Google Products.
Installation & Support Engineer/ScrumMaster @ Aphix Software
Worked as Project Lead on the Installation of AphixSoftware’s WebShop and SalesRep products, which involved:
– Liaising with the development and sales teams
– Scheduling the deployment of projects for clients.
– Training clients on how to use the WebShop and SalesRep products
– Working with third party ERP partners to trouble shoot problems
Support Desk Engineer
– Logged any issues or problems reported by clients.
– Used ZenDesk and Atlassian JIRA to manage and track support & development related issues reported by customers.
Scrummaster
– Prepared sprint documentation & organized sprint events
– Held daily scrum standups
– Worked with product owner to organize product backlog
blanaidmcclean.com
Designed and built a website for upcoming fashion design Blathnaid McClean.
http://blanaidmcclean.com/
Aftermath Project
Most recently I have been involved in the development and delivery of a Website for the ‘Aftermath Project’. The main focus of my work for this project involved the creation and delivery of the website. The requirements of the job included working on the promotion of the project, through an online emailing campaign. The role required me to provide technical support and web administration for Aftermath, this role involves the management of video and photographic content that is to be added to the website. Further promotion work via email campaigns was carried out to raise awareness of events and exhibitions that were related to the Aftermath Project. In fulfilling this role I coordinated with various artists, speakers and participants from the Aftermath Project to ensure that all communications being sent out conformed to the necessary standards. This is particularly important given the subject matter Aftermath Project deals with.